Wallet FAQ

What is NEO Tracker Wallet?

NEO Tracker Wallet is a light wallet that lets NEO holders interact with the NEO blockchain. You do not create an account or give us your funds to hold onto. No data leaves your computer or your browser. We make it easy for you to create, save, and access your information and interact with the blockchain.

How does it work?

Light wallet means that NEO Tracker Wallet does not require syncing locally with the blockchain and instead, uses a remote server, namely NEO Tracker Blockchain Explorer, to fetch data like the transaction history or the amount of GAS available to claim. Note that none of your personal data is ever sent to NEO Tracker. Specifically, your Private Keys and encrypted Keystore files never leave your local computer.

How secure is it?

NEO Tracker Wallet never sends your Private Keys or encryped Keystore files across the network. They are stored locally on your computer. Private Keys are only ever stored in the current session’s memory and are cleared between sessions. Encrypted Keystore files are stored in local storage and persist across sessions. If an attacker were to gain access to your browser’s local storage, they would additionally need the password to unlock your encrypted Keystore file in order to gain access to your Private Keys and thus your balance.

How can I trust NEO Tracker Wallet?

NEO Tracker Wallet source code is available on Github for you to verify. We serve the wallet over SSL (https) which eliminates the possibility of tampering with the Javascript code between our servers and your browser. Still not sure? Download the latest standalone release on our Github releases page and open it using your browser. Alternatively, you can build directly from the source.

What if I forget my encrypted Keystore file’s password or lose my Private Key?

NEO Tracker Wallet does not hold your keys for you. We cannot access accounts, recover keys, reset passwords, nor reverse transactions. Protect your keys and always check that you are on the correct URL. You are responsible for your security.

We are not responsible for any loss.

NEO, neotracker.io and some of the underlying Javascript libraries we use are under active development. While we have thoroughly tested, there is always the possibility something unexpected happens that causes your funds to be lost. Please do not invest more than you are willing to lose, and please be careful.

NEO Tracker © 2017